Customer Intelligence Director, Regional Coverage, Financial Services, based in Hong Kong recruitment
- Regional Leadership Role
- Customer Analytics
- Attractive Base Salary + Bonuses
Our client is an International Finance Group and a Leader in the Insurance market. Solid growth in the region creates an opportunity for an expert in complex data analysis to lead the Regional Customer Intelligence unit.
Based in Hong Kong, you will lead the Regional Customer Intelligence unit, with particular focus on developing data insights, data analytics and modeling aiming to increase the customer value through targeted acquisition, cross-sell/up-sell campaigns and retention activities. You will provide high quality information and analytical support to the customer development process and strategy implementation, improve customer experience through effective customer satisfaction tracking and identify key opportunities through analysing customer and channel behavior. Key deliverables include reports production, explanation of results, campaign results monitoring, identification of improvement in campaigns and business processes. You will take a lead role in strengthening the infrastructure and framework, rolling out customer database platform, campaign management and reporting tools, implementing data model and systems, liaising with external vendors and building up or improve processes.
To qualify individuals must possess:
- University degree
- Minimum 12 - 15 years of relevant work experience in customer intelligence / analytics, customer segmentation, customer behavior modeling, data modeling and customer relationship management
- Experience working with complex customer data, data management and using statistical / modelling techniques
- Experience in campaign testing / control and process design
- Expert in SAS, SPSS, KXEN or other database analytics tools / statistical software
- Excellent analytical and project management skills
- Ability to influence senior management and businesses
- Strong presentation and interpersonal skills with fluency in English
Contact Amy Ho on (852) 3101 3066 or APPLY NOW by clicking the button below quoting reference number AH20394 www.ambition.com.hk.
Data provided is for recruitment purposes only.