Customer Management Project Manager Job in Warszawa, Mazowieckie Poland
The British Council EU region is looking for candidates for the following post:
Customer Management Project Manager
Customer Management Project Manager
- Customer Management Project Manager (grade E) will provide regional sales and customer management leadership that results in tangible benefits for EU Europe Full Cost Recovery businesses by developing and improving EU Europe’s customer management by:
- Embedding a culture of excellent service to customers whereby every interaction builds trust, inspires and makes it easy for the customer.
- Developing and delivering a regional sales and customer management strategy for EU Europe Teaching and Exams businesses that meets corporate objectives and geographical priorities and takes into account the needs and expectations of external/internal stakeholders and market opportunities.
- Developing and implementing a learning and development strategy in support of the global Customer Management strategy. Ensuring all learning and development interventions are appropriate, targeted and lead to measurable performance improvements.
- Reviewing the regional customer operations in EU Europe. Assess the capacity and capability for meeting customer demand in the region, propose changes to our delivery models and oversee the implementation of the agreed changes.
Read the role profile for this post
This is a fixed-term post recruited on local country appointed terms – at Grade E. It is re -advertised externally in the following countries: Czech Republic, Greece, Italy, Poland, Portugal, Romania, and Spain. The post can be located in any of these countries. The post holders will have to be eligible to work in the country of appointment. Candidates based in any one of these countries would if successful continue working in the country in which they are now working/based. Candidates based outside any of these countries will be expected to transfer to one of the countries (based on business need) and transfer terms will apply. The successful candidate is expected to start the job within one month after recruitment (if relocation is needed to be done within three months of start of the job).
If you have any questions about the role or the conditions please contact in the first instance Simon Hunt at simon.hunt@britishcouncil.cz .
If you are interested in this opportunity please read the role profile and submit your application to human.resources@britishcouncil.bg.
The deadline for applications is 1730 GMT, 4 April 2012. Interviews will take place on 19 – 20 April 2012.
We will contact only selected candidates.
The British Council is committed to a policy of equal opportunity and we guarantee an interview to disabled candidates who meet the essential criteria.