Customer Operations Manager
Customer Operations Manager - Legal Environment
Pitney Bowes Management Services is a division of Pitney Bowes, Inc., a strong company with an 80+ year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. PBMS lets customers focus on growing their businesses while our teams support their operation. In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. At PBMS, our first priority is our customers. They are our reason for being in business and we must work every day to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day. The Customer Operations Manager I is responsible for all aspects of the contracted site services and the on-site PBMS team. In order to achieve these objectives, the COM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement. The on-site services include: Hospitality, Litigation Support, Copy/Print, Imaging, Mail and Fax. There is a lot of interaction with the client contact, the IT group and end users.