Customer Relationship Manger

Kirkby, Liverpool
Permanent
£18,000-£19,000

A leading financial services company with several Customer Relationship Management jobs available. Candidates should have experience in the financial services industry and/or knowledge of complaint handling procedures, regulatory and risk requirements.

Essential skills required for the role:

• Excellent one to one communication skill on telephone.
• Confident and resilient telephone manner
• Ability to breakdown complex issues.
• Ability to perform in stressful and difficult situations
• Good team player.
• Maintain high level of accuracy
• In depth knowledge of Banking Products/Services/Procedures and Processes
• Proven negotiating and influencing skills
• Knowledge of complaint handling procedures, regulatory and risk requirements
• Satisfies the FCA criteria for an approved person, both initially and ongoing
• Ability to prioritise own workload to meet deadlines

This is a permanent post, Full time hours apply, but may require evenings and weekend work subject to candidate availability and business requirements.

Apply should you posses the above and wish to be considered for the role. If you have not heard back within 48 hours, please consider your application as unsuccessful.

April 28, 2015 • Tags:  • Posted in: Financial

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