Customer Repair Administrator Opportunities BLUC3619 Job in Warrington, North West UK
Customer Repair Administrator Opportunities BLUC3619
Warrington
Salary circa £15,500 plus Benefits
Our client is a leading, Fortune Global 500 Electronics Manufacturing Services (EMS) provider focused on delivering complete design, engineering and manufacturing services to a range of industries.
As a Customer Repair Administrator, you will be responsible for ensuring that the service to the OEM customers and related organisations is first class in the support of the OEM repair contracts.
Within these roles you will manage any queries relating to In Warranty / Out Warranty, ensuring that they are processed timely through systems and that all calls are answered professionally and promptly, exhibiting first class customer at all times. All dialogue with customers must be updated accurately in Sales Force and you must ensure all collections and deliveries of units are in line with customer requested dates. Any 'await info' requests from Repair Engineers must be processed with 4-6 working hours on receipt of notification, liaising with Repair Engineers as appropriate in order to maintain communication with customers.
Candidates for these roles should have strong interpersonal skills and have accomplished experience of working in a customer care role coupled with good telephone and organisational skills as the ability to prioritise is important. It goes without saying that excellent customer service skills are essential and you must be computer literate with good keyboard accuracy.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.