Customer Service Account Manager Job in Smyrna 37167, Tennessee Us

Vi-Jon is a privately held Health Beauty Care Company, serving retailers globally.  Operating nearly a million square feet of production and distribution centers, our plants operate around the clock, five days a week, and distribute our products across the nation, seven days a week.  Vi-Jon headquarters has called St. Louis home since 1912.

 

We recognize that a company is not a building, not a production line, not equipment, not products, but people.  Our company is not made up of just people, but individuals who together make up a family, the Vi-Jon Family.  Every March 4th (the anniversary of the birthday of our Founder, John B. Brunner), all of us can say we have contributed a part of our lives to this fine tradition.

 

When an associate joins Vi-Jon, they join a company that is committed to one clear and common goal:  a focus on our customers.  The team leadership style of Vi-Jon Executives inspires each and every associate to perform at their very best in delivering customer satisfaction.  We offer a competitive compensation package and a business culture which rewards performance. If this inspires you, come join our team of industry leaders.  For additional information on Vi-Jon, please visit our website at www.vijon.com.

 

We currently have an opening for a Customer Service Account Manager in our Customer Service Department.  The responsibilities of the Customer Service Account Manager include representing Vi-Jon to customer and customer to Vi-Jon; responsible for identifying and resolving any issues that would prevent orders from being processed and fulfilled completely; working closely with internal teams to insure customer requirements are met and customer is serviced at expected service level.

Essential Functions

·         Review open orders daily comparing requested delivery dates versus standard lead-time and resolve with customer if necessary.

·         Review promotional orders to insure sufficient lead-time and resolve discrepancies with customer and Planning; communicate any unplanned or changes in demand to Demand Management and Planning so forecast and schedules are accurate to meet customer’s requirements.

·         Work with Sales to manage and minimize aged inventory; process re class forms to give enterprise direction for a sku’s status.

·         Identify and resolve EDI issues.

·         Prepare customer specific reports as required (examples are: customer service levels, service levels by customer’s DC, by product category; shipment analysis report; conversion analysis; etc.)

·         Review customer service levels – actual vs. goal, determine the causes of negative variances, make recommendations as required to reach the goal.

·         Allocate finished product to orders in cases where product availability is not sufficient to cover orders, work with inventory planning to determine product availability dates.

·         Notify the customer concerning short shipment of product and availability date of the shorted product.

·         Communicate regularly with Sales concerning the status of each account (examples: new products, conversions, shortages, etc.); highlight and bring to Sales and/or Sales Administration’s attention the art status of conversion/new artwork and potential service issues.; work with Sales Administration to expedite getting artwork active.

·         Work as a team to maintain good customer relations; works with Transportation/Distribution to achieve “must arrive by dates” (MABD)

·         Represents Customer Service in weekly inventory or customer meetings as required; act as backup for other Customer Service Account Managers as assigned.

Requirements

 

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Vi-Jon Industries is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in the health and beauty care industry.