Customer Service Administrator / Data Entry recruitment
The Customer Service Administrator will work alongside the Customer Service Coordinators and complete the implementation, documentation and payment process and ensure that all Customer agreements are loaded, documented and paid in compliance with credit and business policy and transaction rules.
Other duties include;
- Ensure all compliance rules have been met before deal payout
- Ensure loading, documenting and payout is completed to required quality standards.
Skills;
- Updating Sage CRM throughout the loading, documenting and payout stages of the order fulfilment process
- Implementing the ‘best practice’ approach for business operations.
- Manage internal business unit/partner relationships
- Maintain and apply knowledge of compliance and credit rules assist Relationship Managers and Customer Service Coordinators throughout order fulfilment process
- Build strong, effective internal relationships, particularly with Customer Service Coordinators, Asset Management and Finance.
- Work with the Customer Service Coordinator team, Head of Customer Services and Relationship Managers to achieve team goals.
- Own your personal development plan; understand strengths and weaknesses in relation to the job competencies.
- Gain the respect of fellow team members and department units through a consistent high quality of output and good critical analytical and appraisal skills.
- A Financial background would be beneficial
The ideal candidate must have data entry experience and able to work within a fast passed and pressured environment.
Founded in 1861 to hire out rolling stock to the railways, Lombard has grown to become a major subsidiary within the RBS group and the number one asset finance provider in the UK. Today we provide a full portfolio of financing solutions for a whole lot more than rolling stock.
With offices throughout the UK, Lombard is able to make the best use of local knowledge to deliver the highest standards of customer service. With the same objective in mind we aim to hire the best people, best placed to form and maintain long lasting and profitable relationships with our clients.
With us, hard work adds up to more. Our rewards include a generous salary, the opportunity to participate in bonus schemes and receive discounted Group products. Plus we offer up to 30% benefit funding that gives you the option of choosing your own mix of cash and benefits. We offer a range of career development opportunities across Lombard and the wider RBS Group, both in the UK and world wide. All of which creates a truly flexible package that fits your changing needs and lifestyle.