Customer Service Advisor Job in Cardiff CF248AF, Wales UK
Our client is a recognised financial institution who provide services worldwide. This high branded, professional, global company are seeking Customer Service Advisors to join their team in Cardiff. This is an excellent opportunity for individuals who are looking for a career to enter into team orientated, supported environment with excellent progression prospects.
Job Responsibilities:
As a Customer Service Advisor, you will be:
* This is a customer service role including upselling and cross selling
* Have good communication skills and an ability to build rapport with customers
* Dealing effectively with all incoming calls from customers to ensure that customer enquiries are resolved at first point of contact.
* Dealing with loan accounts and enquiries will include account maintenance, balance updates, Insurance, setting up direct debits, taking payments and resolving settlement issues.
* Ability to remain calm under pressure and problem-solve accordingly
Preferred Skills:
* Customer Service experience within a Contact Centre environment is advantageous
* Must be customer focused and possess excellent customer service skills
Personal Attributes:
* Good interpersonal skills
* Ability to understand the importance of customer service
* Must have excellent telephone communication skills
* Data accuracy and attention to detail
* Must have excellent objection and customer handling skills
* Must be able to pass a full credit, and criminal record check
* Must have ability to empathise and listen actively to customers? needs
* Ability to work under pressure as a team and on own initiative
* Must be willing to be flexible
Associated Benefits:
* On site canteen
* Near by parking facilities