Customer Service Associate (part time) Job in Dubuque 52001, Iowa Us
Customer Service Associate (part time)
Dubuque, IA 52001
This position will start on or before January 3rd. Working hours are 9:00 - 1:00 p.m., 10:00 a.m. - 2:00 p.m. or Noon - 4:00 p.m. Schedules are flexible and will work 16-19 hours per week. Training schedule will be full time for first 3 weeks, Mondy - Friday 8:00 a.m. - 4:00 p.m.
Our Customer Service Associates are primarily responsible for answering in-bound calls from participants of our Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans. These individuals help answer retirement related questions; educate participants on rules/regulations of the plan(s); and assist in processing transactions. This position does not involve sales. Our customer service associates are the valuable front line of our business and gain the career experience, which is valued by other areas of the organization. We are looking for people who will bring much more to the position than just a voice on the other end of the phone. Our representatives are very customer-focused and work well under pressure. They gain thorough knowledge of the financial services industry, a solid understanding of the retirement products we service, learn various administrative PC systems, process certain financial transactions, and become well versed in processing requirements.
In the future, this position may require FINRA Series 6 and 63 Registrations. If these registrations become a requirement, Prudential will provide study materials, paid training, and will pay for the exam fees.
Prudential Financial has been recognized for excellence in many ways including being ranked in Business Week's Top 50 Performing Companies, Fortune Magazine's Top 50 places for minorities, and Working Mother's Top 10 employers for working mothers. Don't miss the opportunity to be part of our success and our plans for the future. We look forward to your response!
Prudential and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.
- College Degree preferred.
- Solid customer service experience required
- Excellent verbal and written communication skills
- Bilingual Fluency a plus (English and Spanish)
- Prior experience in a call center environment is a plus
- Prior experience in a financial services company is a plus
- Must be able to learn and retain a large amount of technical information in a relatively short period of time
- Must be receptive to detailed and frequent performance feedback
- Data entry skills and Window-based applications knowledge is required
- Proven record of dependability
- Ability to elicit a callers needs with speed and composure
- Active listening skills
- Ability to make educated, customer-focused decisions
- Ability to excel in a team environment as well as work well independently
- Organization and prioritization skills
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