Customer Service Import Coordinator Job in Houston, Texas Us
Customer Service Import Coordinator
With a rich maritime history of over 160 years, Hapag-Lloyd is a leading liner shipping company of the world with more than 120 modern ships, almost five million containers (TEU) transported in a year, over 6,800 motivated staff at 300 locations in 114 countries.
Hapag-Lloyd is currently seeking an experienced and dynamic Customer Service Import Coordinator in Houston, TX, whose responsibilities will involve, but will not be limited to:
· Providing full customer service for all inbound questions including arrival information, charges due, delivery of location cargo information on Bill of Lading and Manifest to consignee
· Facilitating the release of cargo including clearance in terminal systems
· Arranging Mini Land Bridge transportation and bookings on carriage
· Contacting customers if goods are place on hold by Customs or Agriculture
· Keeping proper archive and maintaining files of data as required by IS09002 where applicable
· Investigating and providing problem resolutions
Job Requirements
· Hours: 10:30am - 7:00pm
· Conveys information clearly over the phone, expresses patience, empathy and understanding with voice alone
· Understands most shipping terms
· Understands what Hapag-Lloyd offer customers and what routes, equipment, rates and services are available
· Use Maps, atlases and other geographic reference materials
· Use word processing software efficiently and effectively
· Logically determines approach to solving the immediate problem
For consideration, please email resume to USA.jobs@hlag.com .
An EEO employer M/F/D/V that maintains a drug-free workplace and perform pre-employment substance abuse testing.