Customer Service Manager II Job in Hayward 94545, California US
California Bank Trust (CBT) is among the leading banks based in California with nearly $10 billion in assets. Our corporate headquarters are located in San Diego, in addition we have approximately 1,800 associates employed at our branch offices and other business units located throughout the state.
Starting as a group of individually-owned banks throughout the state, California Bank Trust has helped Californians and their businesses grow and prosper for over 50 years. And we've grown with California, by combining the responsiveness of a local bank with the comprehensive services offered by major financial institutions.
Zions Bancorporation, our parent company, is one of the nation's premier financial services companies, consisting of a collection of great banks in select high growth markets. Zions operates its banking businesses under local management teams and community identities through over 500 offices in 10 Western states. The company is a leader in small business lending and agricultural and public finance. Zions Bancorporation (NASDAQ: ZION) is a member of the SP 500 Index and the NASDAQ Financial 100 Index. We have many opportunities both at Zions Bancorporation and our affiliates. Wherever you find your fit in the Zions family, we look forward to working with you!
Equal Opportunity Employer
Customer Service Manager II
Manages the sales and service staff including responsibility for hiring decisions and performance evaluations Actively promotes the highest level of customer service to achieve client service goals. Coaches and manages the branch team sales efforts to achieve deposit, loan fee and cross sales goals. Ensures regulatory compliance and satisfactory audit results. Resolves customer inquires.
Typically requires a high school degree or equivalent and 3 years of branch operations experience as a Customer Service Manager in a bank setting. Full use and application of supervisory and banking principles, theories, concepts and techniques. Working knowledge of Branch products and branch operations procedures.
