Customer Service Rep 2 ***2nd Shift Hrs:11am-8pm M-F Rotating Saturdays*** Job in San Antonio, Texas US
Customer Service Rep 2 ***2nd Shift Hrs:11am-8pm M-F Rotating Saturdays***
Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Duties include: processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives. Duties may also include: cross-sell or refer products, account maintenance, report generation, and project work. Basic Qualifications: 1+ years customer service experience and 1+ years computer experience. Minimum Qualifications: Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. * Prior Wells Fargo Mortgage Call Center experience required. * 1+ years customer service experience * 1+ years computer experience. * Customer service focused. * Proven experience with listening and eliciting information effectively. * Demonstrated excellent verbal and written communications skills. * Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. ***Working Hours: 11AM to 8PM Monday-Friday, Rotating Saturdays 8AM to 5PM (when working Saturday, will receive a day off during the week). Preferred Skills: * College Degree or equivalent experience.