Customer Service Representative

We are currently seeking qualified individuals to join our team as Customer Service Representatives (Bilingual ONLY English - French).

You are honest, accountable, transparent, objective, constructive, respectful and trusting in dealing with others, appreciating their views and differences.

We provide you with a comfortable and respectful work environment that attracts, supports, develops and recognizes high-performing and innovative team members while striving to maintain a strong work-life balance.

We will effectively work as a team, appreciating and benefiting from each other's unique talents and skills in an open environment while recognizing that the team's successes are our successes.

General Summary: The Customer Service Representative will be responsible for taking inbound calls, documenting issues, sending/responding to emails and live chat. All agents are self employed and work from home. Specific skills include: Customer service oriented, communication skills, working individually and with a team, problem solving, finding information, computer use/knowledge (MS Office), and continuous learning.

Title: Call Center Agent (Customer Service Representative)

Terms of Employment: Full Time, Part Time, Days, Evenings, Weekends. MUST be willing to work graveyard shifts.

Anticipated Start Date: May 1, 2012

Technical Requirements:

·         Reliable computer (minimum 2G RAM, dual core processor, and non wireless DSL or Cable internet connection is required).  Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.

·         Intermediate proficiency with MS Office, Word and Excel in particular.

·         A telephone land line without voicemail or where voicemail can be disabled.

Non- Technical Requirements:

·         Fluent reading/writing in English and French.

·         Ability to prioritize tasks and follow through with satisfactory results.

·         Understanding and experience in the customer service requirements for a call center.

·         Must have a strong, confident personality and be able to work under pressure with deadlines

·         Must be honest, energetic with superior communication skills

·         Property management experience an asset.

·         Must be analytical – be able to analyze various options and take appropriate action.

·         Must be a self-starter.

·         Strong attention to detail.