Customer Service Representative

Customer Service Representative - Chandler AZ

Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for. Since 1983, TFS has grown from a small company of eight associates to more than 3000, with over $80 billion in managed assets, serving 2.3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business. As the Customer Service Representative, you will make your mark by: Responding to inbound communications (primarily telephone with some e-mail and written correspondence) from non-delinquent customers, dealers, and insurance agents promptly and in a professional and service-oriented manner Taking ownership of calls, investigates, researches and resolves various questions regarding insurance, credit, and payment status and provides appropriate response via telephone, e-mail or written correspondence Researching unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution Handling customer correspondence on a daily basis