Customer Service Representative Customer Facing (Dutch speaking)

On behalf of our BSC partner we are looking for a

Customer Service Representative Customer Facing (Dutch Speaking) - Budapest

Tasks:
The Customer Facing (CF) CSR is required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone based enquiries.
- Interact with customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
- Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
- Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
- Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.

Requirements:
- Fluent level of Dutch language (both written and spoken)
- High Level of IT proficiency in Microsoft packages
- Intermediate level of English language (both written and spoken)
- Minimum of 12 months previous experience customer service skills in a customer services environment preferred
- Relevant Customer Service knowledge

Our client offers:
- competitive salary
- stable background provided by a dynamically growing company

Application:
Please send your detailed CV both in English and Hungarian - with the ID number in the subject of the letter - to Brigitta Kapa with the help of our registration form below or to the following e-mail address:brigitta.kapa@pannonjob.hu

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Registration number: 4376-4./2003, 07-0006-06.