Customer Service Representative Job in Allendale 07401, New Jersey US
Role Summary:
- To provide Lonza customers with superior customer service
Primary Role Responsibilities:
- Records, processes and tracks complex customer orders and/or inquiries received by mail, telephone and/or through personal customer contact.
- Researches and obtains resolutions to a variety of customer complaints and issues.
- Serves as communication link between customers and sales staff to assure customer's needs are met.
- Builds and maintains ongoing relationships with customers.
- Utilizes knowledge of products, product availability, and individual customer needs to provide a key communications link to the customer.
Qualifications:
- BA/BS
- 0-2 years experience in relevant field
- SAP Proficiency preferred
- Computer skills
- Good telephone technique to maintain customer relations
November 5, 2008
• Tags: Customer Service Representative Job in Allendale 07401, New Jersey Us • Posted in: General