Customer Service Representative Job in Bardstown 40004, Kentucky Us

Customer Service Representative

Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately.  Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate the customer where applicable. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

Responsibilities:

Primary duties will include delivering a high level of service through identifying relationship opportunities; matching appropriate products to customers needs; performing account maintenance inquiries; and migrating customers to alternative banking methods. Additional responsibilities include investigating and resolving a wide variety of issues and requests to include probing for additional information from customers, and setting expectations. Customer Service Representatives act as experts possessing knowledge on a wide array of products and services and by using appropriate resources to resolve customer requests. This position is accountable for a successful customer experience.

 

Qualifications:

  1. Demonstrated passion for excellence with respect to treating and caring for customers
  2. Highly developed sense of integrity and commitment to customer satisfaction
  3. Requires basic knowledge of the organization, products and/or services
  4. Strong detail orientation and communication/listening skills
  5. Entry level position, generally up to 1 year of relevant work experience
  6. Willingness to work a flexible schedule to include weekends and holidays
  7. Ability to work under pressure and able to operate in a multi-task environment
  8. Superb organizational skills and attention to detail with a positive 'can-do' attitude are critical requirements
  9. Ability to work with people of diverse backgrounds
  10. Proficient in use of personal computer, including MS Office Suite
  11. Must be available to work weekends and holidays.

  

 

Qualified applicants may apply to: Karen.schuman@sykes.com