Customer Service Representative Job in Houston, Texas US

Customer Service Representative

Job Description Job Number: 1496020 Business GE Energy Business Segment: Energy - Oil Gas About Us: GE is working for a better future. Are you ready? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Start your career on the right path. Join our results-oriented team at GE Oil Gas today! Posted Position Title: Customer Service Representative-Drilling Career Level: Experienced Function Services Function Segment: Fulfillment Operations Location: United States U.S. State, China or Canada Provinces: Texas City: Houston Postal Code: 77032-3411 Relocation Assistance No Role Summary/Purpose: The Customer Service Representative will provide support to our global customers for the entire order process. This role is responsible for all aspects of order management: quotation, order entry, customer communication and issue resolution. Essential Responsibilities - Responsible for Contract review of all quotation requests and customer purchase order documents - Support a specific team of Sales Executives covering a defined geographic territory for Drilling equipment as well as other Oil and Gas equipment - Coordinate efforts with several internal departments, such as Engineering, Pricing, Planning, and Sourcing to obtain adequate and timely responses for customers Qualifications/Requirements: - Bachelors Degree from an accredited college or university (OR High School Diploma / GED with a minimum of 2 years of experience in customer service or a sales support role) Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics - Proficiency in computer skills in Microsoft Office Suite products - Strong communication skills, both written and verbal - Excellent organizational and time management skills, including multi-tasking and ability to prioritize and meet deadlines, follow-up and attention to detail - Ability to be flexible in a fast-paced environment, with changing priorities - Highly motivated goal oriented self-starter with ability to work autonomously and as part of a team, taking initiative to make things happen, identifying what needs to be done and follows through on execution - JD Edwards and Oracle experience is preferred - Experience in reviewing details of technical equipment such as Bills of Material, Quality plans and product specifications Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. Were passionate about making life better with new ideas and technologies. Were diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. GE Energy is leading the field in the development, implementation and improvement of the products and technologies that harness our resources such as wind, oil, gas and water. GE Oil Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from drilling and production, LNG, pipelines and storage to industrial power generation, refining and petrochemicals. We provide pipeline integrity solutions, including inspection and data management, and also design and manufacture wire-line and drilling measurement solutions for the oilfield services segment. GE Oil Gas employs more than 12,000 people worldwide and operates in over 100 countries. By working closely with our customers to execute, we deliver innovation when it's needed most - today. Be part of the innovation now! To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy and Transportation, follow us on twitter: @geconnections