Customer Service Representative Job in Media 19063, Pennsylvania US
Position: TicketProcessing Coordinator
Schedule: Monday– Friday, 10:00am – 7:00pm
Reports to: ServiceOperations Manager
Coordinator Responsibilities:
Ø Track the progress of Service requests for customers with service providers (Dealers,Contractors and Technicians)
Ø Communicate with Service Providers to assure jobs are scheduled and completed in timelymanner
Ø Transmit service tickets to various service providers
Ø Processing of service tickets through completion
Ø Processing sub-contractor dealer invoices for payment
Ø Phone support with service providers and company personnel
Ø Reporting and data entry in Ganesha
Ø Outbound Customer Survey calls to determine status of service call and customersatisfaction
Ø Handle inbound calls from customers seeking to be scheduled, technical support andsales
Ø Scheduling customers for repair appointments
Ø Additional duties as assigned
Skills Required:
Ø Excellent written and verbal communication skills
Ø Technical knowledge of electronic security systems helpful
Ø Highly detailed and multi-tasking in a fast paced environment
ØSuperior organization skills