Customer Service Representative Job in Southboro 01772, Massachusetts US
Customer Care Representative - Internet E-Commerce
Our Goal: Total Customer Satisfaction
You are passionate about customer care. You are a true customer care evangelist. You are all about the details. You are at home on the phone. You feel accomplished when you resolve a challenging customer care case. You know what it takes to satisfy the most demanding customers
Join the Internet's First Online Retailer of Hobby Metal Detectors…
Wake up every day and LOVE what you do!
You may ask yourself; is there a super-secret formula behind our success here at MetalDetector.com? Truth is, not really. We just understand that it takes a solid team of happy and enthusiastic employees to fuel our growing list of satisfied customers.
We value creative, out of the box thinkers.
Simply put, it is our people that drive the original ideas and concepts that separate us from our competitors. We are always on the lookout for passionate, goal oriented, team players. If you have thoughtful ideas and the drive to make them happen, we want to hear from you.
A fun fast paced environment.
Our office and distribution facility is located in a professional commercial park 30 minutes west of Boston, Massachusetts. We stock and ship products to consumers worldwide from this facility. We are a small, close-knit team that is growing quickly.
More About Us:
http://www.metaldetector.com/about-us/careers
Job Description:
This is an exciting new position within our company. You will be responsible for handling our retail customer care and dealer customer care.
You will be responsible for the following:
- Retail Customer Care
- Dealer Customer Care and Order Entry
- Order Processing Research
- Other duties as required
About You:
The ideal candidate for this position will possess some or all of the following characteristics:
- Detail oriented
- Team player
- Self-directed and self-motivated
- Able to multitask and work in a quick paced environment
- Comfortable talking on the phone
- Spanish or Multilingual capabilities are a plus as we compete globally
- High Achiever
- Strong computer skills
Job Requirements:
- Minimum 2-5 years Customer Care Experience.
- College Degree Preferred
- Previous experience working for an internet or technology company a plus
Salary:
$32,000 + (Based on Experience)
Company Benefits:
- 401K + company match
- Paid vacation
- Major holidays
- Competitive compensation
- Profit Sharing
Optional benefits Available:
- Dental
- Vision
- Short Term Disability
- Accident Insurance
- Life Insurance
Medical insurance is NOT included.
Application Process:
Please send the following:
1. Resume
2. Salary history
3. An example of your philosophy on customer care
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