Customer Service Representative [Shop] (Full Time)
Job Summary:
Provide service excellence to both internal and external customers. Collaborate with service center and shop personnel to resolve issues.
Description of Essential Job Functions:
- Available to work a variety of shifts, including days, evenings, nights and weekends.
- Properly order, inventory, ship and receive parts, tires, cores and fluids daily (including warranty and returns), place bar codes on parts and put parts on designated shelves (from floor to 8 feet high); requires bending and lifting up to 40 lbs. regularly, and up to 75 lbs. occasionally.
- Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.
- OMPO creation and completion.
- Assist with auditing functions.
- Maintain vendor contracts and insurance paperwork.
- Attention to detail including recognizing and resolving documentation errors.
- Contact vendors via phone, email and fax to resolve issues regarding tracing parts shipments, billing/invoicing questions, and damaged parts.
- Occasional standing and walking in non-climate controlled shop area for several hours at a time.
- Keeping the parts and office area neat and organized.
- Perform other duties as assigned.
- Prompt, daily attendance at assigned work location.
Skills Experience:
- Excellent time management, organizational and multi-tasking skills.
- Previous customer service experience.
- Shop or transportation experience is a plus.
- Strong computer, typing and 10-key skills
- Proficient with Microsoft Office Suite (Excel, Word, and Outlook).
- Excellent written and verbal communication skills.
- Ability to work independently and/or in a team environment.
Company Overview:
Con-way Freight is the premier provider of reliable, regional, inter-regional and nationwide LTL service to customers large and small across our integrated, single North American network of LTL operating locations.
Recently, Fortune Magazine named Con-way the "Most Admired Company" in the transportation and logistics industry. At Con-way, you will work alongside a top caliber management team that not only understands the transportation industry but the importance of utilizing and developing top talent. If you are looking to build a solid and long-lasting career where you will be recognized and rewarded for your hard work, look to Con-way. Apply today and find out why thousands of people have made Con-way their employer of choice!
We are proud to be an Equal Opportunity and Affirmative Action employer M/F/D/V
For immediate consideration please click “Apply Here” anywhere above. You will be automatically redirected to our career site where you can fill out a complete employment application. You will receive an automated confirmation upon receipt of your application, and will be contacted by the location directly based on your qualifications for the position.