Customer Service & Sales Job in Bethlehem 18018, Pennsylvania US
Customer Service Sales
Since 1974, CoWorx has been providing industry-leading staffing solutions in all aspects of employee management. In today’s global business climate, employment professionals need flexibility and agility to succeed. CoWorx excels in offering cost-effective and highly responsive staffing solutions that help our clients and CoWorkers meet and exceed their goals. From direct hire and full-time staffing to innovative outsourcing, employee payrolling programs, and executive recruitment, our service offerings exceed the ordinary.
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We are now looking for qualified candidates for our next class to start SOON. This is an exclusive opportunity with CoWorx Staffing, so don’t delay, apply today. We are looking for quick learners, who can combine both people skills and technical skills with ease, to work for a growing software development and contact center located by the Tucson Airport.
Responsibilities
- Meet or exceed weekly and monthly sales goals.
- Provide superior customer service using effective interpersonal skills, which include building rapport, listening effectively, remaining tactful and patient, using appropriate questioning techniques, and empathizing when appropriate.
- Navigate within and properly use program systems to answer customer inquiries and complaints, explain products and services, and/or process customers' orders.
- Research all available resources and follow outlined process and procedures.
- Deliver and maintain exceptional quality for each call/chat/order handled.
- Identify opportunities to up-sell and cross-sell products and/or services to customers.
- Track and manage individual sales productivity.
- Notate customers' accounts or orders with accurate details.
- Direct escalations, unresolved issues, and system deficiencies to the designated resource.
- Continually maintain throrough knowledge of program methods and procedures, systems, updates, and relevant products and/or services.
- Actively participate in individual and team improvement plans, such as coaching sessions, goal, setting, and additional training.
- Provide feedback regarding any gaps, inaccuracies, or potential improvements regarding the program.
- *The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties or tasks does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Requirements
- 1+ years Customer Service experience
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Qualified candidates must possess great work ethic and strong problem solving skills
- Candidates must be able to demonstrate the ability to multi-task and navigate through numerous programs, while striving for first call resolution
- Previous customer service experience required along with flexibility to work weekends and other varied shifts
- Basic Computer Skills, Grammar, Spelling, Verbal, Phone/Order Processing skills