Customer Service/Administrator
Order Processing, Telesales Customer Service administrator
Would need to be a self-motivated, confident communicator with excellent telephone skills, able to call customers and potential customers to establish future needs, requirements and generate sales. Must be able to work on own initiative when required and have good IT skills. The ideal candidate would have some previous sales and customer service experience, and have the flexibility to assist in other departments if required and a working knowledge of SAP would be good but not essential.
Order Processing
· Taking product orders over the telephone and completing a sales order
· Dealing with callers and visitors
· The taking of credit/debit cards
· Photocopying, producing reports and letter writing as required
· Deputising for other team members in their absence
· The taking of queries and enquiries
· Retrieving and processing Internet orders
· Help with various projects i.e. adding names and addresses on to the computer
· General “house keeping” and the carrying out of ad hoc tasks as and when necessary
· To Widen and extend the retailer and Practitioner clientele via telesales
· Prospecting Health Food Retailers and Practitioners by phone to find new customers
· To identify and follow up new sales leads via telephone
· To maintain up to date records of all telesales activity
· To keep the sales manager/managing director up to date on any competitor activity
· To follow up mail-shots and special promotional schemes by telesales
· To courtesy call existing customers
· To record and analyse responses/enquiries/sales resulting from cold calling to the sales manager/managing director
· Calling customers to advise of new/improved products/information
· The selling of additional products to existing customers while on a sales call. (up-selling)
· Willingly and enthusiastically support other sales team members
· Attend events and exhibitions to promote the company if required.
Customer Service
· Taking telephone, email and postal queries, raising enquiry forms where required. Raising credits and letters of apology where appropriate.
· Keeping records of customer letters/reply’s
· Taking messages from the answer phone daily at 9am
· Pursuing all late deliveries non-processed/despatched/delivered orders
· Claiming Royal Mail, Parcelforce Interlink compensation
· Liaising with the accounts department regarding outstanding account queries that will effect customer statements
· Uncollected orders left in reception
· Unpacking customer returns and returning items to stock while raising necessary paperwork
· Any queries regarding internet orders online accounts
· Keeping other departments aware of recurring problems involving their department
· Creating information packs for new customers
There is plenty of room for progression in within this rapidly growing company in both role and salary.
Salaries are reviewed yearly and increased.
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