Customer Service- Defects/ Snagging Lists
This Leicestershire-based client, who has a very strong relationship with Hays, is searching for a specialist customer service agent to join their friendly team and be flexible enough to work on a rota basis. The purpose of this permanent job is to oversee the telephone-based customer service specifically for the area of defect management/ snagging lists within new build properties. This company is growing and the salary is very competitive, which reflects the importance and niche elements of the vacancy.
The ideal candidate will have previous customer service experience and will subsequently understand and acknowledge the traits this client seeks: a calm and helpful approach, a problem solving mentality, customer empathy but also a commercial savvy. To add real value, previous knowledge of defect management/ snagging lists will enable you to have a full understanding of client queries from the very beginning.
The salary is between £16k- £18.5k depending on experience. You must be flexible in regards to working shift patterns on a rota basis: Monday to Friday 8am to 4.30pm or 11.30am to 8pm, as well as bank holidays and 1 weekend in every 6, 8.30am to 5pm, both on a rota basis. The ideal start date is February 2014. If you have customer service experience as well as an understanding of snagging lists in new builds, and are looking for a customer service role in a company that is continuously moving in the right direction then apply now.
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