Customer Service/Receptionist (FT 40 hours M-F 8:00 a.m.-5:00 p.m.) -Milpitas CA Job in Milpitas, California US
Customer Service/Receptionist (FT 40 hours M-F 8:00 a.m.-5:00 p.m.) -Milpitas CA
Pitney Bowes Management Services (PBMS) provides on-site and off-site outsourced mail, print and document management solutions to the Fortune 1000, American Legal 200 (PBLS) and Federal Government agencies. PBMS is a division of Pitney Bowes Inc., a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 33,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $5.6 billion. More information is available at www.pb.com and http://www.youtube.com/pitneybowesinc . Key responsibilities of the Customer Service Associate/Reception include: Maintaining highest levels of customer service while demonstrating a friendly and cooperative attitude. Greeting and Checking in visitors including badging Corresponding via email using Microsoft Outlook. Provide special project and administrative support on an ad hoc basis. Effectively addressing and resolving client and customer concerns and/or complaints. Data entry word processing using Microsoft Suite. Developing a familiarity with the building occupants for whom you are assisting. Keeping statistical data on services provided. Answering internal and external calls and transferring to appropriate parties. Processing of mail and packages Other duties and responsibilities include: Demonstrating flexibility in satisfying customer demands in a high volume, production environment Consistently adhering to business practice guidelines and policies Taking direction from supervisor or site manager Participating in cross-training Maintaining all logs and reporting documentation with attention to detail Adhering to all safety procedures This is a short-term position with Pitney Bowes, for a maximum of two years. All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Woman, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, Flex days Holidays, Healthcare Spending Accounts, 401K, Tuition Reimbursement, and Much More. Qualification The successful candidate will demonstrate the following qualifications: 6 months customer service or office/clerical related work experience Excellent verbal and written communication skills; Ability to communicate fluently in English; both verbal and written. Working knowledge of MS Outlook or similar email programs (i.e.: Lotus Notes, Hotmail, MSN, or AOL) required. Working knowledge using Windows or similar operating systems (i.e.: Mac, Linux). Ability to effectively work individually or within a team in a fast paced environment. Competency in performing multiple functional tasks. Ability to meet employer's attendance policy. Willingness to cross-training for other job functions. Ability to lift up to 40 lbs. or maximum allowed by current State Law with or without accommodations Ability to sit and/or stand for long periods of time with or without reasonable accommodations Additional Info Minimum Age 18+ years old Job Industries Customer Service