Customer support Specialist recruitment
There is an opportunity for Customer support Specialist to join the Wealth Management IT team in Beijing. The staff will be working with the team members to deliver high quality customer services to external customers and internal users for client trading, WM business applications and related processes? including but not limited to, application-related queries and first level trouble shooting, entitlements administration and other ad-hoc queries. The. ideal candidate should have good customer services concept support with excellent communication skills.
Responsibilities:
- Deliver high quality customer services to internal customers for WM business applications and related processes? including application-related queries , entitlements administration and other ad-hoc queries, etc.
- Deliver high quality customer services to external customers for new account opening administration, application password reset and other ad-hoc queries.
- Responsible for first level trouble shooting and raise request to RtB Support Team where necessary on production incidents, and follow-up on resolve completeness.
- Driving WMIT internal process and user request/access process to ensure compliance.
- Working with other streams and generate reports base on requirement.
- Maintain documentations.
- Build a sustainable long-term relationship with internal clients and communicate effectively based on trust, mutual understanding and respect.
December 11, 2011
• Tags: Customer support Specialist recruitment, Information Technology careers in the China • Posted in: Financial