Database and Applications Support Analyst Job in Cheltenham Gl501pp, South West Uk

This temporary role with the council is expected to last for 4 months you will work as part of the the Database and Application Support Team who are responsible for the day to day management, monitoring and running of IT services used by Cheltenham Borough Council and its partners. Specifically, the DAS Team are responsible for managing, monitoring, incident resolution, problem analysis of critical applications, Interfaces and databases used by core business systems.
The DAS team provides specialist and dedicated support services to critical business applications to ensure performance, availability, continuity and cost are managed in line with defined service levels.
The analyst role is to work as part of a team providing direct hands on support at 2nd/3rd line, responsible for providing creative technical expertise in one and technically proficient in some or all of the following:-
SQL, Oracle, Pervasive, Windows 2003/2008, VMWare, and IIS related applications.

Accountabilities:
- Proving incident resolution to critical applications support core business processes
- Ensuring core system performance is aligned to published service levels
- Creating and ensuring support documentation is accurate and up to date
- Investigate and lead root cause analysis for problems
- Define and perform daily maintenance and monitoring for systems
- Creating and publishing documentation
- Ability to work off own initiative
- Ensuring IT is compliant with relevant business and industry standards
- Knowledge, Skills and Abilities

Keys Skills:
- Highly skilled and preferably qualified in supporting Microsoft SQL 2005 2008, - Oracle SQL* plus
- Driven and determined to succeed with a clear concise customer focus.
- Aware of other functional development languages such as Java, VB.
- A creative individual who is known for finding solutions to business problems

For more information please contact or call 0117 9174560

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