Dealer Collection Rep (C) Job in Acton 01718, Massachusetts US
Dealer Collection Rep (C)
Job Summary:A Dealer Collection Representative (DCR) is a front line employee who provides financial services to customers (dealers/auctions) within a specific geographic area. Through frequent, telephonic and field contact with dealers, DCRs complete a variety of administrative and customer service tasks aimed at increasing revenues and minimizing losses through aggressive loss prevention activities. The DCR must develop competence in securing and monitoring loans and collecting receivables.Responsibilities and Duties:1. Make calls to dealers (i.e. customer service/courtesy calls, delinquent accounts).2. Review/reconcile of all lot audits.3. Communicate potential loss situations to Branch Manager as soon as identified. Assist in efforts to take possession of vehicles or other property used to secure loans and act as AFC’s agent/representative in legal matters, as required.4. Use automated or manual processes to monitor dealer transactions. Collect payments from Delinquent Dealers, account for property used to secure loans, and to document business activities (particularly those related to “over credit line”, late payments, returned checks, note repayments, and “out of trust” situations).5. Review of Delinquent Dealer Report6. Collection of Returned Checks7. Develops a thorough understanding of AFC policies, processes and procedures relative to loan processing (floorplanning), securing the loans, and collections.8. Understand the applicable laws and codes for their assigned geographic area and operate in compliance with them.9. Use spreadsheets and other automated or manual processes to prepare required documentation and reports.Education and Experience Requirements:Some post high school course work in related field is preferred, not required.Experience: 1-2 years collections experience required; 3-5 years collections experience preferred. Prior work experience in financial services industry is also preferred, not required.Knowledge and skill: Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Good organizational, clerical and verbal communication skills. Facility with numbers.Licenses, certifications: Motor vehicle operator (required); notary (desired)
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