Desktop Support Analyst Job in Sarasota, Florida Us
More information about this job:
Overview:
Stantec's Support Teams provide Finance, Information Technology, Human Resources, Marketing Communications, Risk Management, and Shared Services administrative support services to approximately 11,000 employees operating out of more than 170 locations in North America and 4 locations internationally. Through this support infrastructure, we are poised to help Stantec reach its vision of becoming and remaining a top 10 global design firm.
Responsibilities:
Our skilled Information Technology team in Florida is looking for an analytical problem solver with advanced troubleshooting skills that will add expertise to our Sarasota office. Your ability to consult with internal clients and solve problems will eliminate recurrences and reduce calls to the Help Desk. Your primary reponsibility will be Desktop Support but there will be secondary responsibilities including Server, Storage, and Backup Administration as well. Responsibilities will include:
- Advanced configuration/reconfiguration of hardware, including workstations and printers;
- Analyze and resolve end-user hardware, software and connectivity issues
- Manage, administrate and support Windows 2003 (including Active Directory) servers and their associated hardware and software;
- Create and update accurate and consistent records of all calls;
- Monitor progress on problem resolution and advise users on status of issue;
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients; and
- Routine daily maintenance of network backups and network security.
Qualifications:
As the ideal candidate, you are an MCSA/MCSE and have a post secondary Information Technology diploma. You possess a minimum of 2 years on the front line as a Desktop Support Analyst and have proven competence with Windows 7/XP Professional, MS Office Suite, Anti Virus software and protection procedures, MS Lync, and HP printers. Experience with supporting advanced users of AutoCAD 2008/2011, and Adobe products will be considered a definite asset. Your expertise also includes a solid knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.