Desktop Support Lead Job in Los Angeles 90045, California Us
REQUIRED CERTIFICATION(S): A+ (MUST BE VERIFIED)ESSENTIAL DUTIES TECHNICAL SKILLS:
1. PROVIDE LENOVO DESKTOP SUPPORT EXPERIENCE (3+ YEARS)
2. SELF MOTIVATED
3. ABILITY TO WORK IN A TEAM ENVIORNMENT AND INDEPENDENTLY
4. ABILITY TO WORK WITH C-LEVEL EXECUTIVES
5. SUPPORT REMOTE SITES AND TEAM MEMBERS
6. MANAGE INTERNAL AND CLIENT RELATIONSHIPS
7. EXCEPTIONAL CUSTOMER SERVICE SKILLS
8. PROACTIVLEY MONITOR AND MANAGE SERVICE TICKETS
9. PROVIDE ONSITE TECHNICAL SUPPORT
10. ABILITY TO PRIORITIZE AND DRIVE ISSUES TO CLOSURE WITH DETAILED DOCUMENTATION
11. MANAGE CLIENT AND USER EXPECTATIONS
12. COORDINATE SCHEDULE DESKSIDE VISITS WITH INTERNAL AND CLIENT TEAMS
13. HP PRINTER EXPERIENCE ABILITY TO INSTALL/TROUBLESHOOT AND SUPPORT LOCAL AND NETWORK PRINTERS AND SCANNERS
14. EXPERT ABILITY TO CONFIGURE, INSTALL/SUPPORT/TROUBLESHOOT/DIAGNOSE/RESOLVE LAPTOP, DESKTOP AND PERIPHERALS HARDWARE ISSUES.
15. EXPERT ABILITY TO CONFIGURE, INSTALL/SUPPORT/TROUBLESHOOT/DIAGNOSE/RESOLVE LAPTOP, DESKTOP AND PERIPHERALS SOFTWARE ISSUES
16. MANAGE AND COORDINATE LOGISTICS SUPPORT
17. MANAGE HARDWARE AND SOFTWARE ASSET INVENTORIES
18. EXPERIENCE USING DESKSIDE SUPPOR TOOLS I.E. REMOTE CONTROL SESSION, SOFTWARE DISTRIBUTION, CRM GLOBAL SERVICE DESK, SHAREPOINT, ACTIVE DIRECTORY, IMAGE CREATION TOOLS, ALL MS-OFFICE AND ADOBE ACROBAT APPLICATIONS
19. RUN AND MANAGE REPORTS ON A DAILY BASE UTILIZING EXCEL AND OTHER SOFTWARE TOOLS
20. PREVIOUS SUPERVISING EXPERIENCE AND THE ABILITY TO LEAD OTHER TEAM MEMBERS AND CONTRACTORS.