Desktop Technician Job in Tampa, Florida US
Desktop Technician
A workforce management solutions provider is seeking a Desktop Technician in Tampa, Florida for a six (6) month contract. The Desktop Technician?s role is to provide a single point of contact for end users to receive support and maintenance within the organization?s desktop computing environment. Complete Description: The Desktop Technician?s role is to provide a single point of contact for end users to receive support and maintenance within the organization?s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. Responsibilities Operational Management ?Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. ?Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. ?Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on. ?Collaborate with LAN technicians/network administrators to ensure efficient operation of the company?s desktop computing environment. ?Where required, administer and resolve issues with associated end-user workstation networking software products. ?Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems. ?Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers. ?Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order. ?Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports. ?Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. ?Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. ?Accurately document instances of desktop equipment or component failure, repair, installation, and removal. ?If necessary, liaise with third-party support and PC equipment vendors. Position Requirements Formal Education Certification ?College diploma or associate degree or B. S. degree in the field of computer science or related field ?Certification in MCDST is preferred ?Dell Certified Technician is preferred Knowledge Experience ?Excellent hands-on technical knowledge of PC and desktop hardware ?Extensive knowledge in PC application such as Office Apps: Excel, Word, Access, and PowerPoint, and etc ?Innate ability to troubleshoot other application issues ?Excellent technical knowledge of PC internal components ?Working technical knowledge of current protocols, operating systems, and standards ?Able to read and understand technical manuals, procedural documentation, and OEM guides Personal Attributes ?Ability to conduct research into PC issues and products as required. ?Effective interpersonal skills and relationship-building skills. ?Strong written and oral communication skills. ?Ability to present ideas in user-friendly language. ?Understanding of the organization?s goals and objectives. ?Analytical and problem-solving abilities, with keen attention to detail. ?Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. ?Experience working in a team-oriented, collaborative environment. ?Strong customer-service orientation. Monday-Friday 8am-5pm with some possible OT Pays up to $27.00 per hour based on experience Only local candidates will be considered as no relocation or per diem is available. Candidates must be able to successfully pass a background check and drug screen. Salary based on experience. Candidates must apply through the "Apply Online" function for consideration, or create a profile at www.AdeccoUSA.com then attach your resume to this positing. Qualified candidates will be contacted for interview. NO PHONE CALLS, PLEASE. If you are interested in industry specific articles and news about Engineering Technical please visit our Facebook page at http://www.facebook.com/pages/Adecco-Engineering-Technical/13825422252?ref=mf and become our Fan.