Director, Customer Training / USMI13287 Job in Raleigh 27615, North Carolina Us

Genworth Financial, Inc. (NYSE:GNW) is a leading public Fortune 500 global financial security company. Genworth has more than $114 billion in assets and employs approximately 7,000 people in 25 countries. Its products and services help meet the investment, protection, retirement and lifestyle needs of over 15 million customers. Genworth operates through three segments: Retirement and Protection, International and U.S. Mortgage Insurance. Its products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists. Genworth Financial, which traces its roots back to 1871, became a public company in 2004 and is headquartered in Richmond, Virginia. For more information, visit genworth.com.

Position Description:

OVERVIEW
Genworth Financial Inc. (NYSE: GNW), is a leading insurance holding company, serving the lifestyle protection, retirement income, investment and mortgage insurance needs of more than 15 million customers, with operations in 25 countries, including the U.S., Canada, Australia, the U.K. and more than a dozen other European countries.

RESPONSIBILITIES
* Drive overall strategy and execution of commercial training programs including customer training, influencer training and sales training

* Coordinate with internal counterparts in other departments to ensure accurate course materials and swift course approvals

* Ensure sales and influencer training initiatives align with commercial strategy

* Develop and maintain course materials - includes identifying customer or sales rep needs and creating training materials to meet those needs

* Find ways to improve training delivery, courses (including adding new courses) and processes

* Oversight of tracking reporting of training activities

* Oversight of training schedule creation and distribution

* Manage day-to-day training operations

* People Development: contribute to professional growth of training team members by ensuring they have the skills and business context they need to succeed. Provide timely and accurate feedback so associates can grow within the training team and Genworth organization.

* Further strengthen relationships with industry education organizations (e.g. MBA, American Bankers Assoc, etc.)

BASIC QUALIFICATIONS
* Bachelor's degree or equivalent work experience

* Excellent project management skills

* Excellent influencing skills – with customers and internal counterparts

* Excellent understanding of mortgage processes and ability to develop course materials to support changing mortgage industry topics

* Training experience

* Excellent facilitation skills

* Drive to push for continuous improvement of training team, materials and processes

* Proficient in PowerPoint, Word and Excel

PREFERRED QUALIFICATIONS
* 5+ years in a management capacity for training and project management

* 10+ years in a mortgage banking environment

* Sales training experience