Director, Human Resources Solutions Center recruitment

• In alignment with the strategic direction of the
firm and Human Resources, develop, communicate and implement the
HRSC strategy ensuring optimal effectiveness, scalability and
return on investment.
 
• Work cross functionally to drive improvements and efficiencies in
the transactional business processes supporting the employee life
cycle utilizing analysis and quality methodologies.  Identify
roles and responsibilities, establish accountability and ownership,
and define metrics for service delivery.  Leverage Oracle
and/or other human resources systems.  Create process maps and
document SOPs.  Provide training and communications on new
processes.

• Regularly solicit RM and COE input to ensure HRSC objectives
integrate effectively with functional work processes and
requirements.  Work with key stakeholders to determine areas
for optimization; develop solutions to continuously improve and
streamline processes and to develop value adding enhancements

• Collaborate closely with HRIS and Corporate Systems (IT) and
operations staff to prioritize HRIS projects, enhancements and
budget in support of the HRSC. 
 
• Keep abreast of peer and outside industry benchmarks and best
practices.  Provide thought leadership to identify operational
and/or technology led innovation opportunities.

• Serve as a process improvement and project management SME for the
HR team.  Provide training and coaching to the team to
integrate methodologies into daily work and future planning.

• Ensure department practices appropriately safeguard confidential
information; keep abreast of changes in policy, laws, and trends
and make responsive changes.
 
• Provide direction and guidance to HR operations team regarding
files maintenance, document retention and off-site storage.

• Develop and maintain relationships with external providers of
products and services.

• Develop, and manage a highly effective HRSC team who are
technically skilled, service-oriented, business minded, and
results-oriented.

CLIENT SERVICE
 • Consistently promotes and
models the Firm's Client Service Principles in teamwork, work
product, and personal interaction.

• Promote client service throughout department; ensure client
service standards are set and achieved by team; provide coaching
and mentoring to staff to ensure client service is accomplished
individually and through teamwork.