DISPUTE RESOLUTIONS OFFICER Job in Leeds Ls18 5Az, Yorkshire Uk
This is an exciting opportunity to join Tenet Group, here at Tenet we provide a bespoke compliance consultancy services for Appointed Representatives (AR) firms and Independent Financial Advisers and we’re now looking to recruit a Dispute Resolutions Officer on a 6 month maternity contract cover. If you answer ‘yes’ to the following questions please apply, we’d love to hear from you:-
Are you good at problem solving and making decisions?
Do you have good customer service skills and strive to give the best quality and service to customers?
Do you have good communication skills both written and verbal?
Can you plan and organise your day whilst juggling a variety of tasks?
Are you good at building strong relationships?
Are you results driven?
We are based in Horsforth, Leeds, and we settle disputes between businesses providing financial services and their clients. The successful applicant will manage their own caseload and resolve escalated disputes between consumers and financial businesses in a fair and efficient manner working within strict FSA/FOS guidelines.
Role Profile-
• Actively manage personal caseload of complaints dealing with all financial related issues
• Completing all background research on all complaint cases
• Conducting all communication between the consumer and business (Written and Verbal)
• Analysing cases
• Ability to work under pressure to meet strict deadlines
• Key responsibility of reaching decisions with impartial resolutions
• Identify and share areas of best practice and knowledge
Essential Experience:-
Proven experience within a customer service background i.e:- complaint handler, business assessment checker
Proven experience of complex written material, its analysis and its presentation in writing
Desired Experience:-
Dealing directly with customer complaints and providing resolutions to problems
Focused and driven by quality service
Good knowledge of Microsoft Office
If you would like to find out about working for Tenet Group please do not hesitate to contact Collette Buttress our Internal Recruitment Manager here at Tenet Group.