eCommerce Client Services recruitment

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Job Description

Financial Markets eCommerce has secured funding to transform eCommerce, enabling us to unlock Transaction Banking revenue opportunities in line with the One Bank strategy, defend against competitor penetration in our core markets and become the e-bank of choice for clients for and in Asia, Africa and Middle East.

Over the next 3 years the current eCommerce infrastructure and business will be rebuilt to provide a more sustainable and competitive offering aimed at numerous customer markets including: - External customers via the internet, sophisticated customers via API/point-to-point connectivity, TB payment systems via APIs, internal users trading on behalf of customers around the globe and connectivity into multi-dealer platforms.

Key Roles Responsibilities

- Client on-boarding (ECN and single-dealer GUI)
- Provide pre post sales assistance to clients
- Execute internal and external client training programme for e-products
- Client static entry and maintenance
- Handle a wide spectrum of client problems with comprehensive ownership
- Capture client feedback

Qualifications Skills

- Successful candidate will need to be of graduate calibre and possess the following skills:
- Proven track record of serving clients
- Strong knowledge of single-dealer platforms and multi-bank portals
- Strong client support background
- Strong command of desktop technology, including management of configuration files and ability to work databases
- Able to show experience of:
- Supporting OTC and listed product applications for external clients
- Supporting customers from a wide international client base (institutional, corporate and retail)
- Working with processes and systems for:
- Incident crisis management
- Static data management
- Change management (from a support perspective)
- Handling client feedback
- Fault tracking
- Working with global support teams in a 'follow the sun' model
- Analysing complex pricing, risk execution problems
- Able to confidently communicate with trading and sales
- Able to collaborate, achieve buy-in and influence our trading and sales partners
- Experience of working with Business Objects a major advantage
- Able to assist in QA cycle
- Actively seeks alternative approaches to deliver client-focused business solutions
- Strong strategic thinker with a track record of innovation and transformation to support business growth
- To be hands-on and is able to dive into the details
- Team player who works collectively toward common goals and objectives

How To Apply

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 26/07/2012. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.