Eligibility Specialist Job in Indianapolis, Indiana US
Eligibility Specialist
Job Description - Eligibility Specialist (12005220) Job Description Eligibility Specialist( Job Number: 12005220) Primary Location United States-Indiana-Indianapolis Description Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Job Responsibilities * Completes client interviews either face-to-face or via phone to determine eligibility for FS, TANF, Medicaid A B or D and IMPACT programs * Completes client interviews either face-to-face or via phone to re-determine eligibility for FS or TANF programs * Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy * Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs * Enters client data into the ICES system * Assists clients with understanding their rights and responsibilities * Assists clients with obtaining required verification for determining eligibility * Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens * Counsels clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations * Works assigned alerts, changes and incoming documents daily * Answers customer service issues on client questions/complaints via walk-ins or phone calls * Responds to all e-mail, mail and phone messages daily * Completes all corrective actions on second party review, Quality Assurance or Quality Control errors * Completes policy quizzes and Random Moment surveys timely REQUIREMENTS/QUALIFICATIONS: High School Diploma/GED Experience with the Indiana Eligibility Modernization Project (Policy and Procedures) ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com