Email Production Supervisor/ Campaign Lead Job in Wakefield 01880, Massachusetts US


About Us

Epsilon’s Digital Solutions group needs talented, driven and creative people to join its next-generation engineering team to implement our cutting-edge marketing vision of the future.  Enjoy the excitement and flexibility of working for a  ‘start up’ with the security, confidence, and support of a world class marketing corporation. You will have the opportunity to work with a nimble, dedicated team developing our next-generation platform using the latest technologies and frameworks.  Your opportunities for career growth and personal development in this fast-paced, high-profile and rewarding environment are unbounded.  Talk to us and learn more about our vision and how we are changing the face of marketing as you know it.


About the Opportunity

The Email Production Supervisor/Digital Campaign Lead position is responsible for leading a small team of aBSA and BSAs, while running a Tier 1 book of business. Digital Campaign Leads will work in conjunction with assigned Account Teams, Off-shore Vendor resources, Technical Leads, and of course, direct reports. Digital Campaign Lead will report into CMS Manager or Sr. CMS Manager.  


Responsibilities

1. Directly manage CMS, Sr CMS, BSAs, and off-shore production specialists.

2. Own and manage Tier 1 or Top 20 account(s) from a campaign/production standpoint.

3. Oversee advanced implementation projects and new client in-takes

4. Oversee campaign process and Vendor relations for DREAM and DREAMmail Full Service Customers within book of business.

5. Queue management and resource assignment on incoming business.

6. Participate in new hire selection process.

7. Lead and/or develop content for on-going team training programs.

8. Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.

9. Assist in the development, communication, and rollout back-up plan across book of business during Vendor outages

10. Track individual and team Non-deployment activity and provide a monthly report to Account team and Director of Campaign Solutions


Qualifications

Relevant experience may include some of the following:


Compensation and Benefits

Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).


Conditions of Employment

All job offers are contingent upon successful completion of drug screen and background checks.

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