eMarketing Counselor Job in Oklahoma City 73112, Oklahoma US
Scope:
The primary function of this position is to provide Internet marketing assistance to our eFlorist members. In addition, the eMarketing Counselor will be responsible for initial follow-up on new customers and will be strategic to the long-term participation of current members. This position is intended to help decrease shop attrition by counseling new and recently saved shops on the functionality of their eFlorist website by increasing their online orders, depending on the shop’s particular needs.
Primary Job Responsibilities:
- Provide Internet marketing and traditional marketing concepts to our eFlorist members
- Conduct outbound calls at 30/60/90 day cycles
- Must have a good working knowledge of the internet and e-commerce processes
- Must display and provide a high level of customer service skills
- Following all call scripting and documentation policies to ensure quality and consistency in the department
- Communicate with other departments when necessary to meet current and identify future web related needs
- Respond to escalated customer inquiries and find appropriate solutions as guided by management
- Provide daily, weekly and monthly call statistics
- Perform other tasks as required as a member of the Web Hosting Team
- Assisting the Web Hosting Team with maintenance requests when available
Job Requirements:
- Must exhibit leadership and strong management skills, as well as the ability to work well with a matrix management environment.
- Strong written, verbal, analytical and interpersonal skills are a must.
- Must possess strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.
- Must display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction willing to work 7x24 in mission critical situations.
- Must display strong problem-solving skills.
- Must be a motivated, fast-paced team leader, coach, and player.
- Must portray high levels of professionalism, appearance, motivation, and positive attitude in all endeavors.
Education:
- High school
- Bachelors degree and/or equivalent work experience
Req. Code : 3267
Division/Department : Teleflora
August 12, 2007
• Tags: eMarketing Counselor Job in Oklahoma City 73112, Oklahoma Us • Posted in: General