EMEA Equities Client Service Representative

Hays Banking are currently looking for a EMEA Equities Client Service Representative to work for a large global Investment Bank based in Bournemouth. As part of the EMEA Equities Middle Office, the Client Service Team provides the first point of contact for institutional clients in relation to the successful processing of trades. Allocation of stock to the relevant funds, provision of timely, accurate confirmations and the management of trades through to settlement are key responsibilities for the group. Delivering these requirements while maintaining superior service to our clients and a strong relationship with partnering groups across the globe are keys to success.

Key responsibilities:

Reactively managing all client queries and pro-actively working to ensuring issues do not reoccur.
Management, ownership and, if required, escalation of issues in a timely manner.
Understanding risks associated with the trade flow, ensuring appropriate controls are implemented, highlighting areas for improvement and making the necessary suggestions/input to get these controls in place
Acting as the primary operations partner for the relevant Front Office staff and client operations teams.
Continuously seeking feedback on opportunities for improvement and providing feedback to other groups in relation to where processes could be improved.
Identifying opportunities to improve the quality of service delivered to clients.
Identifying opportunities to improve the internal efficiency of the confirmation and settlement process.

Key skills / experience:

Well established client service skills.
Experience within operations, preferably within an Investment Banking environment.
The ability to partner with a wide variety of diverse groups.
A flexible, organised, proactive attitude towards work with the ability to multi-task and prioritise workload.
Excellent communication skills in all media.
The ability to work well under pressure.
Strong analytical and problem solving skills.
Exceptional attention to detail.
The ability to speak a European language is an advantage (to aid communication with our European trading desk and client bases), but not essential

June 25, 2013 • Tags:  • Posted in: Financial

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