Engineer, Product Implementation, ADM Implementation Technichian Job in La Vergne, Tennessee US

Engineer, Product Implementation, ADM Implementation Technichian

JOB TITLE: Engineer, Product Implementation - 12002675 At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service, Technical Family: Product Implementation What Product Implementation contributes to Cardinal Health Product Implementation is responsible for installing a wide range of products and services that involve extensive customer interaction. · Demonstrates a thorough understanding of products, related technologies and the implementation process · Independently executes assigned deliverables from the implementation plan · Performs advanced training of products and technologies · Integrates complex products/services with customer systems and processes What is expected of you and others at this level in Customer Service, Technical for functional success · Ensures that clients have a positive experience; commits to meet or exceed client expectations. · Demonstrates deep expertise of supported client; collaborates with COE to identify the drivers leading to business success. · Proactively develops and maintains technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices; leverages expertise to produce solutions that enable global consistency and standardization and facilitate exceptional performance. · Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost effectiveness. · Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes immediate action to close gaps identified. Accountabilities · Install and support Pyxis Dispensing hardware and software. · Perform upgrades to Pyxis Dispensing software and hardware. · Complete training and develop basic competency in the Pyxis Specialty Station and/or Pyxis Oncology Station product line. · Provide basic problem solving and troubleshooting as needed for customer. · Conduct customer training on the use of Pyxis Dispensing products. · Establish and maintain customer service relationships to ensure a long term business partnership. · Demonstrates a working understanding of products, related technologies and the implementation process · Independently executes assigned deliverables from the implementation plan · Performs general training of products and technologies · Integrates basic products/services with customer systems and processes Familiarity with; - Drug nomenclature - Pharmacy-based automated dispensing machines (ADM) - Basic supply chain logistics of ambulatory care settings ? Ability to: - Coordinate implementation processes in healthcare environment; i.e. install equipment; implement service offerings, etc. - Prioritize and establish sense of urgency within a patient-centric environment ? - Desirable to have: - Familiarity with ADM competitive environment (LynxMobile, NUCLEUS, Omnicell, etc) - Experience with cost containment reimbursement processes in ambulatory care environment - Working knowledge of procurement and contracting processes - Working knowledge of group purchasing organization (GPO) processes Qualifications · Bachelor's in Business Administration, Marketing, Communications or Computer Science preferred but not required · Strong technical orientation and experience supporting proprietary and standard applications. · Have the ability to troubleshoot problems in a logical manner · Ability to effectively manage multiple tasks at a time, prioritize as necessary so that all clients receive the highest level of customer service. · Must have clear, concise written and verbal communication skills · Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphteria/Pertussis Requisition ID : 12002675 Primary Location : Tennessee-La Vergne-SPEC DIST Travel : Yes, 25 % of the Time Schedule : Full-time Job Posting : Mar 15, 2012, 2:44:54 PM