Enterprise Application Support Analyst – Technology Engineering & Computing Services recruitment
Area Overview:
Application Support Analyst will implement and maintain custom and off-the-shelf applications for Federal Reserve Bank of New York computing environment. The person will be required to perform varied tasks to support applications, middleware systems, databases and servers. We are looking for a team player who can work independently on tasks assigned with minimum supervision.
Job Description:
- Candidate will work with developers and business areas to deploy, maintain, and configure custom applications and build new environments as required, including Microsoft Windows servers and RedHat Linux LAMP servers
- Provide technical solutions to automate processes or functions to improve business operations
- Develop corresponding operations and support procedures for application operations
- Continually monitor and fine tune application infrastructure to assure optimal performance, availability and utilization of resources
- Develop and continually refine restore or recovery procedures for errors impacting application operations
- Design and develop scripts to automate operational tasks and maintenance
- Report to managers and supervisors, advising performance as related to application operations and escalate issues per policy to higher tier support resources and management as necessary
- Administer and enforce IT standards and processes
- Provide on-call 24x7 responsibilities and shift work possibleSupport and provide insight into contingency planning initiatives
- Provide after-hours problem escalation coverage
- Provide support during scheduled contingency tests
- Install patches and updates, determine impact on applications
- Work directly with customers on issues
Skills
Required Skills:
- Strong server administration in RedHat Linux and Windows Server 2008
- Familiarity supporting LAMP environments
- Knowledge of middleware systems such as Websphere and Cold Fusion
- Good understanding of application, middleware and database interactions and connectivity
- Experience supporting Web servers and applications
- Knowledge of Vmware infrastructure
- Knowledge of scripting (powershell, VBscript, T-SQL, PERL, PHP, Unix BASH Shell) in support of automation
- Knowledge of group policy and Active Directory.
- Ability to work independently to meet goals and objectives with minimal supervision
- Team player with excellent consultative and communication skills, and the proven ability to work effectively with clients, IT management and staff, vendors and consultants
- Strong problem solving and time management skills
- Ability to continually triage assignments, manage conflicting priorities and accept changing deadlines
- Ability to work well under pressure, responding to critical requests calmly and efficiently
- Exceptional interpersonal skills and a demonstrated ability to form and maintain effective working relationships at all levels and across reporting lines;
- Discretion in handling confidential or sensitive information
Critical Skills:
- RedHat Linux 5.0, 6.0 administration
- Microsoft Windows Server 2008 administration
Preferred Skills:
Knowledge of the following:
- PHP and/or PERL
- Citrix - XenApp6
- RSA Archer
- Embarcadero E/R Studio
- Subversion Version 1.6 or higher
- Adobe ColdFusion 9
- SunOne LDAP
- Microsoft Sharepoint Administration., Proclarity, Performance point and Dashboard designer
- Understanding of Oracle, SQL Server
- Familiarity with MySQL
- Java Environment Administration and Management
- Familiarity of Application programming languages and Web technologies
- Strong verbal and written communication skills
- Certificate Management
- Knowledge of the ITIL methodology for Change, Incident and Configuration management
Education/Certifications:
- Bachelor's degree in business or IT related field or equivalent work experience
- RedHat Certified Engineer (RHCE)
April 15, 2012
• Tags: Enterprise Application Support Analyst, Information Technology careers in the USA, Technology Engineering & Computing Services recruitment • Posted in: Financial