Enterprise Operations Sr. Engineer Job in Auburn Hills 48321, Michigan US

The Enterprise Operations Team Engineer reports to the VWGoA’s EOC supervisor and is the primary interface with the Service Desk and Level 2/3 support and engineering on behalf of the Enterprise Operations Center (EOC). This position is responsible for ensuring that the IT Infrastructure runs at peak efficiency including 24 by 7 monitoring. The Enterprise Operations Team Senior Engineer handles escalations between internal resources and outside vendors; performs the EOC’s systems administration and operations; and keeps management abreast of operations activities and outages. This role is part of a team working 2-shifts and chartered with maturing enterprise infrastructure and application monitoring tools and processes to provide proactive fault management to the IT organization/business.

• Bachelor degree in Engineering, Computer Science, Business Management or related field or equivalent experience required
• 5+ years staffing or supervising an IT Operations team
• Certifications such as MCSE, CCNA, CCNP, CCDA, CISSP desired
• NOC and or equivalent Data Center Operating environment experience
• Working knowledge of Compuware application performance monitoring tools (Vantage - now Gomez) is desirable.
• Strong knowledge and practical administration of DNS systems (Infoblox desired)
• Direct experience in dealing with vendors, carriers, call centers, and remote operations
• Experience with data center technologies, including servers, network, voice, data, and wireless
• Microsoft technologies experience
• Cisco technologies experience
• VMware technologies experience
• Oracle/Sun server technology experience
• Proven experience in IT project management and team leadership
• Must have a strong dedication to customer service
• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion
• Formulate and clearly communicate ideas to others
• Strong presentation skills, particularly packaging technical data for management consumption.
• Great interpersonal and communication skills

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