Escalation Specialist 2 PECS Job in San Antonio, Texas US

Perform Escalations Specialist 1 duties.

Resolve moderately complex customer inquiries and Supervisor escalated issues.

Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations.

Diffuse tense customer interactions; manage conflict, and the ability to build rapport with customers.

Exercise judgment and make decisions on more complex servicing issues.

1 year relevent customer service and/or sales experience

Strong and proficient in knowledge source to help guide and navigate associates.

Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries.

Demonstrated sales skills.

High School Diploma/GED required