Escalation Specialist 2 PECS Job in San Antonio, Texas US

Perform Escalations Specialist 1 duties.Resolve moderately complex customer inquiries and Supervisor escalated issues.Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations.Diffuse tense customer interactions; manage conflict, and the ability to build rapport with customers.Exercise judgment and make decisions on more complex servicing issues.1 year relevent customer service and/or sales experienceStrong and proficient in knowledge source to help guide and navigate associates.Extensive knowledge of credit/risk policies Read more […]

October 16, 2007 • Tags: , • Posted in: General • Comments Off on Escalation Specialist 2 PECS Job in San Antonio, Texas US