eSolutions Support Analyst recruitment
Job Title: eSolutions Support Analyst
Department: eSolutions
Location: Hong Kong
Role Summary:
The eSolutions Functional Support Analyst provide support to the helpdesk in performing the trading support functions required by the eSolutions activity, refining service levels with the eSoulutions manager.
Responsibilities:
- Answer phones and assist callers with their needs
- Assist clients in resolving trade and post-trade related issues
- Act resourcefully and in an innovative way to solve problems and complete tasks
- Communicate constructively to management and team members on problems, ideas or any other insights to assist in defining new ideas, policies and procedures
- Compliance with the applicable, Clearing Sales PTG Department, mandates and procedures
- Other duties as assigned
Requirements:
- Excellent written and verbal skills at the technical and professional levels
- Strong interpersonal, oral and written communication skills
- Excellent time management skills, ability to prioritize multiple tasks
- Work well in a team and independently
- Mandarin-Cantonese-English speaking ability
About Newedge
Newedge, a 50/50 joint venture between Société Générale and Crédit Agricole CIB, is a major force in global multi asset brokerage business, with a world-leading position in the execution and clearing of listed derivative products. With a presence in more than 20 locations in 16 countries, Newedge offers a full range of clearing and execution services covering options and futures contracts for financial products and commodities, as well as for money market instruments, bonds, FX, equities, and commodities on OTC markets. Newedge provides a range of value added services, including prime brokerage, asset financing, an electronic platform for trading and order routing, cross margining, and the centralized reporting of client portfolios. Newedge, which primarily serves institutional clients, provides access to more than 85 exchanges. Newedge's 3,000+ employees form a close-knit, multinational team that can innovatively respond to its clients in fast-moving markets.
For more information, visit www.newedge.com.