European Associate Account Manager recruitment
Responsibilities
• Use internal administration tools to provide clients with access to Ipreo’s products. Accurately control access levels, subscription rights and permissions.
• Assist Client Services Manager and Account Managers with reports and analysis. For example, prepare reports on clients’ usage of products over the term of their contract.
• Act as the first point of contact for incoming product and technical client calls and emails.
• Develop an in-depth knowledge of Ipreo's products, in order to advise clients when assistance is required.
• Ensure that all queries are researched and the outcome communicated back to the client in a timely and professional manner.
• Provide product and system training sessions for new and existing clients in order to maintain and increase usage of products.
• Liaise with Product Development team to specify and prioritise enhancement requests. Communicate development schedules to clients.
- Exceed customer expectations by providing extraordinary service.
- Coordinate and provide support and administrative assistance to customers of assigned accounts through training sessions, presentations, inbound and outbound customer contact.
- Document all customer contact and communicate internally as appropriate
- Troubleshoot customer issues. Solve problems or escalate as required
- Continuously work to promote the Company’s product and sales proposition.
Requirements
- Educated to degree level or equivalent
- Experience in a client-facing role: customer support, account management, sales support or related, preferably in the finance sector
- Excellent communication skills, outstanding customer service orientation
- Detail oriented – meticulous with great attention to detail
- Ability to work with all levels of management
- Exceptional organisational ability
- Self motivated
- Ability to multi-task
- Creative problem solving
- Ability to work to deadlines, with exceptional prioritisation skills
- Ability to manage expectations
- Tenacious, resilient persuasive individual
- Fluent European language highly desirable
- Excellent Word, Excel, and Outlook
- Financial Industry knowledge an advantage