European Client Services – German Speaking recruitment
Responsibilities:
Ø Provide support with following tasks:
• Manage client transitions
• Act as primary client contact on non investment related issues
• Agree operational processes with clients
• Work with client directors to enhance service levels, attend client meetings to review service provision
• Update client files
Business Targets, Measures and KPIs:
Ø Project manage client transitions
Ø Deliver first quartile client service
Ø Ensure accuracy of client records
Measure
Ø Successful completion of transitions by agreed deadline
Ø Positive feedback from client directors and overseas client base
Ø Maintain records according to compliance requirements
Target
Ø Complete error free transition
Ø Co-ordinate resolution of queries and response to clients in timely manner
Ø Keep client file updated with relevant information
Additional information / required qualifications:
Ø Good understanding of middle and back-office functions
Ø Ability to communicate effectively
Ø Ability to prioritise
Ø Can do attitude
Ø Fluency in German