Executive Director, Availability Program Office, KPIT Job in Pleasanton, California Us

The purpose of this position is to ensure sustainable high availability services across all KP critical applications by focusing on system performance, failure remediation and root cause eliminations across all technologies and applications, and developing correction plans for availability improvement. This executive is also accountable for identifying service failures and understanding the underlying reasons through meticulous and structured root cause analyses related to outages and chronic problems, and ultimate remediation of findings through Planning, and/or Engineering teams.

Essential Functions:
- The primary responsibility of this position is to increase sustainable availability by directing a team of experts to identify performance and service degradation areas across technologies and applications, conduct intense root cause analyses on outages and chronic problems, report findings, develop corrective plans for remediation, and ensure remediation efforts are undertaken by the appropriate teams.
Qualifications:
Basic Qualifications:
- BS degree in computer science or related technical field.
- Work experience must include at least 10 years in IT leadership positions, with proven success in a senior leadership position leading teams of highly skilled architects and/or engineers within a large-scale high-availability IT operation with 24/7/365 accountability, including large-scale data center operations, telecommunications network infrastructures, platforms and storage infrastructures and field support staff.
- Must demonstrate in-depth technical knowledge across complex multiple technologies and disciplines.
- Must have clear and demonstrated experience using ITIL best practices. Proficiency in either Six Sigma, TQM, or Kepner-Tregoe methodologies is required.

Preferred Qualifications:
- Master's level graduate degree and/or MBA preferred.
- Prefer Fortune 500 company experience with an excellent track-record in processes and results.