Facility Manager Job in South San Francisco 94080, California US
Facility Manager
UGL Services Unicco Operations Co. is a facilities services company with headquarters in Auburndale, MA. The company has over 18,000 employees in the US and Canada, with revenues of $800 million and provides a broad range of services to corporate, industrial, manufacturing, educational, commercial, and retail clients. UGL Services Unicco Operations Co. is a “Safety First” company.
UGL Services Unicco Operations has an immediate opening for a Facility Manager in South San Francisco, CA.
Job Summary
The Facility Manager is responsible for the overall management of all self perform activities within the client's site location, and supervises the UGL employees assigned to individual projects. Specific responsibilities include customer relations/retention, quality assurance oversight, employee assessment/development, staffing, budget oversight, cost containment and reduction, short/long range planning, problem solving, and new product/service delivery. Primary responsibility for employee relations, and customer satisfaction of the Operations and Maintenance department (OM). Works directly with the Finance manager on financial performance, and HSE Manager on site safety/health training, inspections and performance.
Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
· Maintains/monitors customer contacts (owner, tenant), profiling customer needs/expectations and changes in customer priorities while development/implementing account retention strategies
· Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved by individual UGL employees
· Measures/assesses performance and potential of employees and recommends employees for current/future staffing needs
· Coordinates career development program for management/non-management employees, providing leadership in assessment, planning, and follow-up evaluation of staff, as well as participating in self-development through coaching, training, and other developmental opportunities
· Monitors/evaluates budgets and plans/coordinates future budget/special funding requests
· Remains knowledgeable in new product/service deliver and communicates same to for use/implementation on site
· Acts as the central point of contact for all facilities assets, equipment, systems, and infrastructure. Meets contractual requirements and exceeds customer expectations
· Executes the day to day details of the contract as it relates to OM and lead the (OM) department in a zero incident safety culture. Ensures associates work safely and utilize PPE when required.
· Assist with the development and execution of the account’s strategic plans (Business Continuity, Capital Planning, Facility Assessment, etc.).
· Develops standardized processes and programs for the account
· Communicate the operating philosophy, objectives, and expectations to project personnel in a continuing effort to build the project team
· Responsible for OM budget performance and cash management
· Manages the facility's predictive maintenance program with special attention to non-evasive procedures. Respond to or provide direction to resolve all deficiencies during normal working and after hours.
· Responds to customer satisfaction survey requiring follow up.
· Support monthly, and quarterly scorecard performance reviews, or as requested by client
· Flexible to meet the needs and demands of a constantly changing work environment
Supervisory Responsibilities
This position has supervisory responsibilities over the UGL Services employees on client's sites.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Synthesizes complex or diverse information. Maintains expertise in financial accounting and related software tools. Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully Designs work flows and procedures.
Customer Service – Strong customer orientation, manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Listens carefully to customer needs. Able to take customer perspective to drive performance improvement. Effectively communicates organizational performance.
Communication –Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.- Writes clearly and informatively; Able to read and interpret written information. Shares expertise with others.
Leadership and Teamwork–Able to effectively lead in a multi-site organization without having direct line management responsibility. Show leadership through power of ideas and persuasion. Places team results above personal interests. Exhibits objectivity and openness to others' views; Supports everyone's efforts to succeed.
Business Acumen –The Facility Manager understands the client’s business and how the client makes money. Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Displays willingness to make decisions; Exhibits sound and accurate judgment.
Innovation and Technical Skills – Continually updates business and technical knowledge through technical training, industry organizations, research and literature. Shares expertise with others. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
Ethics –Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Accepts responsibility for own actions; Follows through on commitments.
Organizational Support –Understands organization's strengths weaknesses; Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
Planning/Organizing – Able to work independently and manage competing priorities across multiple sites. Sets challenging goals and objectives.
Strategic Thinking – Understands business implications of decisions Understands organization's strengths weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Develops policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.
Quality – Sets and achieves challenging goals; Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Innovation –Displays original thinking and creativity; Meets challenges with resourcefulness; - Develops and implements cost saving measures; Conserves organizational resources. Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Looks for and takes advantage of opportunities; Strives to increase productivity.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelors Degree or Associates degree preferred, or a Master Electrician’s license or certified HVAC technician, with 10 to 15 years of management experience, preferably in integrated facility services in the life sciences environment with HVAC and or Electrical applications. Professional certification and trade membership (i.e. SMRP, CPE, IFMA, BOMA or applicable trade association)
Effective written and verbal communication skills. Experienced in computer technical language and PC skills ( MS Word, MS Projects, Excel, Power Point) and the ability to work independently.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and ability to apply trending and forecasting data to real applicaiton.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Business Skills
Strong knowledge of Integrated Facilities Management metrics, and computer based data measurement, collection, and reporting systems.
Computer Skills
To perform this job successfully, an individual should have knowledge of Business Systems or Document Management Database software; Lotus Notes Internet software; MS Excel Spreadsheet software and MS Word Processing software. Knowledge of SAP CMMS system a plus.
Certificates, Licenses, Registrations
None required.
Other Skills and Abilities
Must be able to travel 20 % of the time and have strong finance and analytical abilities.
Other Qualifications
Ability to lead and control financial results in a matrixed, multi-location field operation.Experience with performance management for facilities services account is required. Industry designation preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope.
Facility Management, IFM experience in life sciences environments preferred.
We offer an excellent benefits package and paid holidays/vacation. Background check and drug screen required.
We are an EOE M/F/D/V.
Please visit our website at www.unicco.com or www.uniccoplantservices.com
“UGL ServicesTM is a trademark of UGL Limited. Unicco® is a registered trademark of UGL Services Unicco Operations Co.”
Job Code : 2849
Division/Department : UGL Unicco