Field Property Claims Specialist
Field Property Claims Specialist - Chicago Southern Suburbs
Liberty Mutual Insurance
“Helping people live safer, more secure lives” since 1912, Boston-based Liberty Mutual Insurance is a diversified global insurer and third largest property and casualty insurer in the U.S. based on A.M. Best Company’s report of 2010 net written premium. Liberty Mutual also ranks 82nd on the Fortune 100 list of largest corporations in the U.S. based on 2010 revenue. As of December 31, 2010, Liberty Mutual had $112.4 billion in consolidated assets, $95.4 billion in consolidated liabilities, and $33.2 billion in annual consolidated revenue.
Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.
Liberty Mutual Insurance (www.libertymutual.com) employs over 45,000 people in more than 900 offices throughout the world.
Advance your career at Liberty Mutual - A Fortune 100 Company!
Are you looking for an opportunity to join a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual has an excellent claims opportunity available.
A Field Property Claims Specialist is responsible for managing, investigating, and resolving assigned Property claims (homeowner's). You will meet with customers in their homes to compile and value inventory of all damage and lost contents associated with property claims. A Field Property Claims Specialist is dedicated to providing superior customer service to Liberty Mutual customers by providing a fair and timely resolution of their claims.
Liberty Mutual is an industry leader in employee development, and all Property Specialists receive thorough training in insurance principles, analytics, building products, and the systems used to conduct business.
Responsibilities:
- Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
- Meets with customers in their homes, facilitates repairs to damaged property, facilitates the replacement of destroyed personal property and, when necessary, helps customers find alternate living quarters until they can return home.
- Uses the latest technology to prepare computer diagrams of damaged areas, write estimates for repairs and issues payments.
- Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- Identifies and fully investigates suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and disposition of the claim.
- May be called upon for catastrophe duty.
- Field staff may drive to multiple locations and must maintain a valid driver's license in addition to meeting all requirements of a company car custodian.
- BS/BA degree or equivalent work experience.
- 3-5 years prior work experience in construction or homeowner's claims
- Knowledge of contract language, including regulatory and policy differences.
- Must possess knowledge of estimating software and the ability to work independently. Knowledge of Xactimate is preferred.
- Strong negotiation and analytical skills.
- Effective communication skills to explain the facts and logic used to arrive at decisions in a way that the customer understands.
- Written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
- Capacity to multi-task in a structured work environment.
Benefits:
- Career advancement through our promote from within philosophy
- Outstanding benefits including 401K (company match) and company paid pension plan
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and retirement plan, Accidental death dismemberment insurance, Credit Union membership, Dental coverage, Dependent life insurance, Disability insurance, Discounts on automobile and homeowner's insurance, Employee life insurance, Long-term care insurance, Medical coverage, Paid time-off, Pay-for-Performance, Reimbursement accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
